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WHAT RENVO STAND FOR:
GENERAL QUERIES

HOW DO I TRACK MY ORDER?
Tracking your order is simple at RENVO. Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking number and a link to follow the status of your delivery.
You can track your order in two ways:
– Visit our Track My Order page and enter your order number to view the latest status.
– Use the tracking number from your email to follow your parcel directly through the website of our delivery partner.
If you haven’t received a tracking email within 48 hours, please check your spam folder or contact our support team at support@renvofashion.com – we’re happy to assist you!
WHAT IS YOUR RETURN POLICY?
At RENVO LONDON, your satisfaction is our priority. If you’re not completely happy with your purchase, you may return any item within 30 days of receiving your order.
To qualify for a return, items must be unused, unwashed, and returned in their original condition, including all tags and packaging. We kindly ask that you package the items securely to prevent any damage during return shipping.
Once your return is received and inspected, we will notify you via email and issue a refund to your original payment method within a few business days. Please note that shipping charges are non-refundable.
For step-by-step instructions or to start a return, please get in touch with our customer support team.
HOW CAN I MAKE A RETURN?
At RENVO LONDON, we aim to make the return process as smooth as possible. If you would like to return an item, simply send an email to support@renvofashion.com within 30 days of receiving your order.
In your email, please include the following details:
- Your full name
- Order number
- The item(s) you wish to return
- Reason for return (optional, but helpful)
Our customer service team will respond with further instructions and guide you through the return process.
Once we receive and inspect the returned item(s), we’ll send a confirmation email and process your refund within a few business days.